Last updated: 25 July 2026
At Maison Maharani Ltd, we want you to be completely delighted with your jewellery. If you are not entirely satisfied with your purchase, we are here to help.
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items, without giving any reason.
Notice Period: You must tell us of your intent to return the item within 14 days of delivery.
Return Period: Once you have told us, you have a further 14 days to send the item back to us.
Conditions for change-of-mind returns:
Items must be returned unworn, undamaged, and in their original, resellable condition.
Items must be returned with their original Maison Maharani packaging (branded boxes, pouches, and authenticity cards) where provided.
Please check our Bangle Sizing Guide before ordering — rigid bangles and Kadas cannot be resized, but your 14-day cancellation right still applies if the fit is wrong.
In line with UK distance-selling exemptions, we cannot accept returns or offer refunds for:
Earrings & pierced jewellery returned opened, or with a broken hygiene seal (for hygiene and safety reasons).
Bespoke or personalised items — any jewellery made to custom specifications, engraved, or resized specifically for you.
We craft our jewellery to a high standard. If an item arrives damaged or develops a fault:
Within 30 days: You are entitled to an immediate full refund, repair, or replacement under the Consumer Rights Act 2015.
Within 6 months: If a repair or replacement is not possible, or has already been attempted and hasn't worked, you're entitled to a full or partial refund.
Email us at MaisonMaharaniLtd@gmail.com with your order number, item details, and reason for return.
Carefully pack the item in its original packaging to prevent damage in transit.
Send the package to:
Maison Maharani Ltd
167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Change of mind: You're responsible for return shipping costs. We strongly recommend a tracked and insured postal service (e.g. Royal Mail Special Delivery), as we can't be held responsible for items lost or damaged in transit.
Faulty or incorrect items: We will reimburse reasonable tracked return shipping costs once we've confirmed the fault.
Refunds are issued using the same payment method you paid with, within 14 days of us receiving the returned goods or evidence that you've sent them back, whichever is sooner.
We refund the cost of the item plus our standard outgoing shipping fee (if you chose an express delivery option when ordering, only the standard shipping fee is refunded).
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