Maison Maharani
Welcome to Maison Maharani. We understand how absolutely paramount your heritage jewelry is for your milestone celebrations. We are entirely committed to delivering your pieces securely, meticulously packaged, and completely on time.
All structural bridal jewelry sets, chokers, earrings, and headpieces undergo a multi-point aesthetic and structural quality assessment before leaving our regional artisan hubs.
Standard Internal Processing Time: Please allow 2 to 4 business days for verification, meticulous packaging in our custom protective lining, and formal courier dispatch.
Order Cancellations: You have the right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. If you contact us before dispatch we will also try to amend or stop the order in transit where possible.
We provide fully trackable, priority international delivery mapping to our primary diaspora corridors. Estimated delivery thresholds are structured as follows:
| Region | Standard | Priority Express |
|---|---|---|
| United States & Canada | 7 – 12 Business Days | 4 – 7 Business Days |
| United Kingdom & Europe | 5 – 10 Business Days | 3 – 6 Business Days |
| Australia & New Zealand | 8 – 14 Business Days | 5 – 8 Business Days |
| Rest of the World | 10 – 15 Business Days | 6 – 9 Business Days |
Maison Maharani covers comprehensive international shipping insurance fees; however, any destination-specific import duties, localized taxes, or customs clearance fees levied by the destination country's government are the sole administrative and financial responsibility of the buyer.
Important Liability Boundary: Maison Maharani is not liable for packages misdelivered, permanently lost, or returned to our hubs due to an incomplete, inaccurate, or outdated shipping address provided at checkout. In the event of a required re-shipment, new operational courier fees will apply.
The precise moment your consignment transfers to our carrier networks, an automated system dispatch profile is issued to your registered email address containing your active tracking reference and carrier tracking dashboard portal. Alternatively, customers may directly review their status anytime inside the secured Maison Maharani Account Dashboard.
A Note to Our Maharanis: Because all international courier lanes are subject to baseline customs clearances, we strongly counsel ordering your event wardrobe at a minimum of 4 weeks prior to your targeted celebration date (Haldi, Sangeet, or Shaadi) to comfortably guarantee zero-stress delivery buffers.
Due to the extraordinarily intricate, hand-crafted, delicate, and inherently hygienic characteristics of premium bridal and festive imitation jewelry, our House enforces a structured but beautifully transparent return mechanism to honor highest-tier care and protection metrics.
We proudly extend an open 14-day return registry window calculated from the verified date of courier delivery.
To pass inspection parameters, all pieces must arrive entirely unworn, unaltered, free from scents, makeup marks, or adhesive updates, and strictly situated inside original custom velvet cases and premium boxing structures.
Strict Hygiene Restrictions: For public health safety, pierced earrings, ear-chains (Saharas), and bridal nose rings (Naths) cannot be returned or exchanged under any circumstances once the outer hygienic poly-seal is broken, unless arriving with clear transit anomalies.
Bangle Sizing: Please measure carefully using our Bangle Sizing Guide. If a non-sealed item does not fit, your statutory 14-day right to cancel still applies and we will refund it on return.
Every heritage piece is individually hand-finished by master artisans. Subtle structural variations in stone placement, enamel hue, or bead spacing are natural characteristics of hand-crafted imitation jewelry and are not classified as manufacturing or structural defects.
We double-verify all components before handover. In the rare circumstance your product suffers physical duress during international air transit:
Please issue an immediate email notification to our care concierges at MaisonMaharaniLtd@gmail.com within 48 hours of package arrival.
Attach clear, high-resolution imagery or a continuous unboxing video documenting the transit-damaged box and corresponding jewelry defect, alongside your structural Order Number.
Upon validation, Maison Maharani will immediately fast-track a priority replacement or authorize an absolute 100% financial refund covering all product elements without additional cost liabilities to you.
To initialize a secure reverse-transit, issue a formal query to our care network via email at MaisonMaharaniLtd@gmail.com. Customers remain responsible for arranging their preferred secure, trackable priority carrier for international returns back to our consolidation facility.
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